Frequently Asked Questions

For help finding the perfect fit for each style, please reference the sizing information on each product page. That said, here are some general guidelines for finding your size:

• For boots and dress shoes, we typically recommend ordering the same size you wear in other high quality leather boots or dress shoes, or ½ size smaller than you normally wear in sneakers. If you are between sizes, we recommend you order the smaller size. (We recommend sizing down because the leather will naturally stretch to form to your feet over time. An initially snug fit is the best way to start off a long-term relationship with your boots.)
• For sneakers, we typically recommend ordering the same size you normally wear in athletic sneakers. If you are between sizes, we recommend you order the larger size.

Still unsure? Send us an email. We’d love to help you find the right size!

On Tenkey we work hard, but it’s also the unofficial start of the weekend, and we design our products with that versatility in mind. With a focus on comfort, durability, and the highest quality materials, we deliver direct-to-consumer footwear at the lowest markup in the industry. Your life isn’t one-dimensional. Your footwear shouldn’t be either.

For help finding the perfect fit for each style, please reference the sizing information on each product page. That said, here are some general guidelines for finding your size:

• For boots, we typically recommend ordering either the same size or ½ size larger than you normally wear to ensure the most comfortable fit. If you are between sizes, we recommend you order the larger size.
• For sneakers and shoes, we typically recommend ordering the same size you normally wear in athletic sneakers. If you are between sizes, we recommend you order the larger size.

Still unsure? Send us an email. We’d love to help you find the right size!

We’re proud to be based in New York City. If you’re nearby or visiting, we’d love to have you come visit our store location! We look forward to meeting you!

All of our products are handcrafted by skilled artisans at world-class manufacturing facilities. We currently manufacture products in León (Mexico), Porto (Portugal), Alicante (Spain), and Arkansas (USA). We have full-time team members in every country we manufacture in, and feel confident to proudly say that all of our suppliers and manufacturing partners offer the best quality craftsmanship and adhere to the highest fair labor and environmental stewardship standards.

We are proud of our manufacturing processes and are fully committed to building products and a brand with integrity. If you have any questions about our process, commitment to quality, or want to know where a specific product was made, feel free to send us an email. We would be happy to answer your questions!

Our boots and shoes are water resistant and will keep your feet dry on typical rainy days, but we wouldn’t recommend standing around in puddles in them. Products with welt construction feature a leather welt between the upper and the sole. This helps create a barrier against water entering the shoe (and makes them easily resoleable).

Note: Our suede products use the same top-tier construction methods and feature some added preventative protection; however, these leather types don’t play as well with water, so we recommend trying to keep them dry.

Standard shipping is free anywhere within the contiguous United States. Orders typically have a 1-3 business day processing time at our warehouse before they ship, but may take longer during the holidays due to high order volumes. As soon as your order ships, you will receive a tracking number and within 24 hours you will be able to see the estimated delivery date. Orders placed within the US typically take 1-5 business days to be delivered once shipped.

Expedited shipping is available if you need your order in a hurry. You can upgrade your shipping method at checkout for an additional fee. Currently, this option is only available to customers in the contiguous United States. (Note: Expedited orders placed after 2pm ET will process the next business day. Orders do not ship on Saturday, Sunday, or United States holidays.)

If you need your order even faster or have any special circumstances, please send us an email and we’ll see what we can do.

We want you to love your Tenkey. Pretty simple, right? If you’ve ordered the wrong size or have any other issue, you can always exchange or return your order so long as:

• Your items are unworn, undamaged, in re-sellable condition, (i.e. no creases or wear on soles), and in their original packaging.
• Your return request is submitted within 30 days of receiving your original order.

We offer free exchange or return shipping for items valued at $80 or more within the contiguous United States. Exchanges or returns for items under $80 may be subject to a $5 handling fee. Please view our full return policy here for more details.

Click here to get started on an exchange or return. And remember, our customer care team is always here to help if you need us! Feel free to email us with any questions or concerns.

A little maintenance goes a long way! Check out our boot care guide for some tips on how to keep your Thursdays in the best possible shape.

All of our products are designed for the long haul and may need additional care from time to time. If you need professional care help for things like resoling your boots, please refer to our recommended cobblers page, or our guide to finding a good cobbler in your area. Whether you need a quick shine before the weekend or a full resole of your boots, each partner was selected for their excellent reputation with local customers and for their experience with our products, and will help ensure your Thursdays last for years to come!

On Tenkey we work hard, but it’s also the unofficial start of the weekend, and we design our products with that versatility in mind. With a focus on comfort, durability, and the highest quality materials, we deliver direct-to-consumer footwear at the lowest markup in the industry. Your life isn’t one-dimensional. Your footwear shouldn’t be either.

We’re proud to be based in New York City. If you’re nearby or visiting, we’d love to have you come visit our store location! We look forward to meeting you!

All of our products are handcrafted by skilled artisans at world-class manufacturing facilities. We currently manufacture products in León (Mexico), Porto (Portugal), Alicante (Spain), and Arkansas (USA). We have full-time team members in every country we manufacture in, and feel confident to proudly say that all of our suppliers and manufacturing partners offer the best quality craftsmanship and adhere to the highest fair labor and environmental stewardship standards.

We are proud of our manufacturing processes and are fully committed to building products and a brand with integrity. If you have any questions about our process, commitment to quality, or want to know where a specific product was made, feel free to send us an email. We would be happy to answer your questions!

We love working on exciting things with new people. If you have a great idea, send us an email and we’ll get in touch if it’s something we can work on together.

We’ve built our reputation on honest pricing, which is why we don’t have any sales or discounts. We take pride in selling our products to our friends, family, and new customers at a great value year round. With that being said, if you’re on a tight budget we often have lightly used pairs or factory seconds on hand that we can offer at a discount. If interested, send us an email with the style and size you’re interested in. We will do our best to accommodate your request!

Yes! You can pick up an electronic gift card here.

For help finding the perfect fit for each style, please reference the sizing information on each product page. That said, here are some general guidelines for finding your size:

• For boots and dress shoes, we typically recommend ordering the same size you wear in other high quality leather boots or dress shoes, or ½ size smaller than you normally wear in sneakers. If you are between sizes, we recommend you order the smaller size. (We recommend sizing down because the leather will naturally stretch to form to your feet over time. An initially snug fit is the best way to start off a long-term relationship with your boots.)
• For sneakers, we typically recommend ordering the same size you normally wear in athletic sneakers. If you are between sizes, we recommend you order the larger size.

Still unsure? Send us an email. We’d love to help you find the right size!

For help finding the perfect fit for each style, please reference the sizing information on each product page. That said, here are some general guidelines for finding your size:

• For boots, we typically recommend ordering either the same size or ½ size larger than you normally wear to ensure the most comfortable fit. If you are between sizes, we recommend you order the larger size.
• For sneakers and shoes, we typically recommend ordering the same size you normally wear in athletic sneakers. If you are between sizes, we recommend you order the larger size.

Still unsure? Send us an email. We’d love to help you find the right size!

Unless otherwise noted, all men’s footwear is listed in our custom ‘Standard’ width. The Standard width most closely conforms to a traditional D width, which fits about 80% of the United States population. It’s also slightly wider in a few areas to make the fit more comfortable. We also recommend the Standard width for customers who commonly purchase E widths.

In select models, we also offer a ‘Wide’ width option, which is best for customers who wear EE or EEE widths. (See a full list of styles available in Wide here.)

Many customers who wear EE widths have had success ordering ½ size larger than their normal size in our Standard width. Similarly, many customers who purchase C widths have had success ordering ½ size smaller in our Standard width.

If you wear a size or width that is not currently available, we’re always evaluating what sizes to add, and this really helps us decide what to do next!

Any additional questions? Send us an email.

All of our women’s boots are currently available in a traditional B width, which fits about 80% of the United States population. If you are slightly wider (C width), we suggest trying a ½ size up. If you are slightly narrower (A width), we suggest trying a ½ size down. Wide widths are currently available for the Legend and Duchess.

If you wear a size or width that is not currently available, we’re always evaluating what sizes to add, and this really helps us decide what to do next!

Any additional questions? Send us an email.

All of our women’s boots are currently available in a traditional B width, which fits about 80% of the United States population. If you are slightly wider (C width), we suggest trying a ½ size up. If you are slightly narrower (A width), we suggest trying a ½ size down. Wide widths are currently available for the Legend and Duchess.

If you wear a size or width that is not currently available, we’re always evaluating what sizes to add, and this really helps us decide what to do next!

Any additional questions? Send us an email.

Our boots & shoes are meant to be snug at first since natural leather will stretch to form your feet over time. Keep in mind they should be snug, but not uncomfortable. Durable leathers can occasionally take more than a few wears to break in. The upshot is that once the leather flexes and your foot adapts, you’ve got something durable enough to last for years!

A last is a mold shaped like a foot that is used to form leather into a pair of shoes or boots. At Tenkey, we design lasts with precision tooling to 0.1mm specificity, which is the thickness of a standard piece of paper. We’ve also invested in developing and changing production lasts to make <1mm adjustments, or the thickness of a standard credit card! We don’t do this because we’re crazy, although we are obsessed. We do this because the last defines the look and fit for a boot.

If you have more questions about this, please feel free to send us an email!

Our products are handcrafted alongside similar products from other brands that charge you 2-3x more per pair. Through responsive production, a lean business model, and long-term thinking, we’re able to make zero compromises in terms of quality materials, manufacturing, or business ethics and provide you a best-in-class product at a good price. We simply believe that offering you a great value is the foundation to long-term business success and is the right thing to do.

We build our footwear with your comfort in mind. Depending on the style, we use a variety of methods to ensure all-day comfort, including glove leather lining for a soft touch, cork bed midsoles that form to your feet over time, EVA foam comfort strips (used in athletic shoes) to provide shock absorption, and anti-fatigue steel shanks to provide arch support and additional stability. The end result is a comfortable footbed and a very smooth ride.

All of our leather starts with hides from the USA, Italy, Portugal, or Spain. These premium selection hides are then tanned in North America or Italy at some of the most renowned tanneries in the world. Our two largest partners include the gold certified Le Farc tannery in Mexico and the world famous Horween tannery in Chicago. Le Farc was a finalist in the Americas region for the Tannery of the Year award in 2013 and is gold-certified for environmental sustainability by the Leather Working Group. Horween has been in operation since 1905 and is one of the best known tanneries in America. Aside from making the revered Chromexcel leather that we use, they are also the official leather provider to the NFL.

We started Tenkey to bring quality and versatility back to footwear. We put an enormous amount of effort into making footwear sophisticated enough for special occasions but still dependable enough for everyday wear. While our products are designed to look great with just about anything, we highly recommend taking a look at our collections of Jackets, Shirts, and Bags!

For style ideas from other customers, follow us on Facebook and Instagram, and take a look at what our friends are posting using #tenkeyboots. Feel free to share your own on social media – we love to see how our customers are styling our products!

Our boots and shoes are water resistant and will keep your feet dry on typical rainy days, but we wouldn’t recommend standing around in puddles in them. Products with welt construction feature a leather welt between the upper and the sole. This helps create a barrier against water entering the shoe (and makes them easily resoleable).

Note: Our suede products use the same top-tier construction methods and feature some added preventative protection; however, these leather types don’t play as well with water, so we recommend trying to keep them dry.

Goodyear welting is the gold standard method for footwear construction, and used in only the top 1% of men’s shoes. It creates a virtually waterproof seal at the insole and makes your shoes completely resoleable. In a Goodyear welt, the thread is sewn through the welt, the upper, and the insole rib. Through a separate stitch, the welt is attached to the outsole. For both of these stitching points, a lockstitch is used. While it is time intensive and requires specific machinery, it prevents the stitch from unraveling if it breaks down at any particular point in the shoe. This means that with proper care, the Tenkey you buy today will last you for years to come.

While most of our men’s line features Goodyear welt construction, we also use Stitchout, Storm Welt, Veldtschoen, and Blake Stitch constructions. These construction methods are also resoleable and highly water-resistant.

Soft and supple with surprising strength and longevity, it’s suede with an upgrade. Starting with natural suede from Tier 1 USA Cattle, the WeatherSafe™ collection features a blended solution of waterproof and hydrophobic compounds introduced to the leather at the start of the tanning process. This slower and more methodical approach allows the proprietary blend, rich in oils and waxes, to penetrate deep within the leather.

When introduced to water, a clathrate-like structure is created between the molecules of liquid water to reduce the surface area tension between the liquid and leather. In simpler terms, our WeatherSafe™ solution helps prevent water from penetrating into the leather.

While the effects are long-lasting, this is still natural suede we are talking about. We don’t want people to think there will not be some water absorption after standing in a puddle, trudging through snow, or the passing of time. The top-layers of the solution will be broken down after repetitive wear and exposure to liquids, especially alcohol.

One of the features we are most proud of is the maintenance of every characteristic of premium suede. We always hated being afraid to wear suede to a crowded venue or whenever we saw a rain cloud. We’ve been enjoying our WeatherSafe™ suede for a while now, and are excited to give people a chance to lace up their suede footwear with a little more confidence.

While our products can sell out fast, we regularly restock our products on a rolling basis. Though we aren’t able to provide exact restock dates for individual styles, the best way to be notified of a restock is to join our waitlist for the size and style you want. This way, you will receive an email as soon as we receive them in stock! To do this, click the “Join Waitlist” button on the product page, sign up with your email, and we will automatically notify you when your pair is back in stock.

“What do I wear these with?” is one of the most common questions customers ask us after picking up their first pair of boots. Because Tenkey are designed to be as versatile as our favorite day of the week, they’ll go with just about anything from jeans to a suit — but that doesn’t mean we don’t have a few recommendations!

After consulting with content creators and members of our in-house design team, we started Tenkey Friends to showcase some of our favorite apparel and accessories that are sure to give you some style ideas and help you level up your outfit in simple ways. Hopefully you enjoy these as much as we enjoyed putting this together!

Note: Some Tenkey Friends items may have different shipping & return policies. Please reference this page for a list of important policies by brand partner.

Standard shipping is free anywhere within the contiguous United States. Orders typically have a 1-3 business day processing time at our warehouse before they ship, but may take longer during the holidays due to high order volumes. As soon as your order ships, you will receive a tracking number and within 24 hours you will be able to see the estimated delivery date. Orders placed within the US typically take 1-5 business days to be delivered once shipped.

Expedited shipping is available if you need your order in a hurry. You can upgrade your shipping method at checkout for an additional fee. Currently, this option is only available to customers in the contiguous United States. (Note: Expedited orders placed after 2pm ET will process the next business day. Orders do not ship on Saturday, Sunday, or United States holidays.)

If you need your order even faster or have any special circumstances, please send us an email and we’ll see what we can do.

Yes! Orders sent to these addresses will be sent via USPS Priority shipping. While it is more expensive to ship to these addresses than to a residential address, we are proud to support our friends in the Armed Forces and are happy to cover the cost of shipping for these orders. We would only kindly request the customer cover the cost of return shipping if a return or exchange is needed.

Yes, we ship internationally! Although it’s more expensive and logistically complex, we work hard to ensure our products are available in as many locations as possible and are constantly evaluating ways we can improve the experience for customers around the world.

For more details on shipping to your location, please visit our International Shipping & Returns page here!

If you haven’t received an email confirmation yet, there are a few things you can do:

• Check your spam folder. Some email providers might mark our emails as spam.
• If you’re using Gmail, check your Promotions inbox by clicking the “Promotions” tab at the top of the page (see image here).

If neither of those things work, send us an email. We’ll help update you on your order status. To ensure delivery to your inbox, please add [email protected] to your address book and safe-sender list.

Once your order ships, you’ll receive a shipping confirmation email and tracking number. If it has been more than 5 business days since you placed your order and you still have not received a tracking number, send us an email and we will gladly assist you!

New tracking numbers can take up to 24 hours to activate from the time you receive your shipping confirmation. If it’s been more than 24 hours and your tracking number still isn’t working, send us an email and we’ll help get you a status update!

Accessories may ship separately, so it’s perfectly normal for items to arrive at different times. If it’s been a few days and you’re concerned about the rest of your order, just send us an email and we’ll be happy to check the status for you!

Our orders are packaged and shipped out quickly after they are placed to ensure that your boots arrive as soon as possible. Because of this, any changes to your order (including address changes, product changes, or cancellations) must be requested as soon as possible after your order has been placed. We’ll do our best to accommodate your request, but cannot guarantee any changes will be able to be made after your order has been placed. Depending on the amount of time after the order has been placed, order changes may be subject to a fee of $17.60.

Please note that we cannot currently accommodate order changes or cancellations for Kato or Yellow108 products, or for international orders.

Need to make a change to your order? Send us an email.

Yes! You can pay for your order in installments through Klarna, which allows customers to pay for their order in 4 interest-free installments or create a monthly payment plan. No matter what you choose, your order will ship immediately!

To use Klarna, just select “Klarna” at the third step of checkout, then complete your purchase. You’ll be billed based on the payment plan you selected.

A higher initial payment may be required for some consumers. CA residents: Loans made or arranged pursuant to a California Financing Law license. Please note that Klarna is currently only available in the United States. Read full terms.

We want you to love your Tenkey. Pretty simple, right? If you’ve ordered the wrong size or have any other issue, you can always exchange or return your order so long as:

• Your items are unworn, undamaged, in re-sellable condition, (i.e. no creases or wear on soles), and in their original packaging.
• Your return request is submitted within 30 days of receiving your original order.

We offer free exchange or return shipping for items valued at $80 or more within the contiguous United States. Exchanges or returns for items under $80 may be subject to a $5 handling fee. Please view our full return policy here for more details.

Click here to get started on an exchange or return. And remember, our customer care team is always here to help if you need us! Feel free to email us with any questions or concerns.

We want you to love your boots. Pretty simple, right? For details on how exchanges & returns work for your location, please visit our International Shipping & Returns page here!

If you placed a return or exchange through our online portal and it’s been longer than 14 business days since our warehouse received your return, drop us a line so that we can expedite the process. Contact us here.

Once our warehouse has received your return, please allow up to 15 business days for a refund or store credit to be issued. If it has been longer than 15 busi, please contact us here.

A little maintenance goes a long way! Check out our boot care guide for some tips on how to keep your Thursdays in the best possible shape.

All of our products are designed for the long haul and may need additional care from time to time. If you need professional care help for things like resoling your boots, please refer to our recommended cobblers page, or our guide to finding a good cobbler in your area. Whether you need a quick shine before the weekend or a full resole of your boots, each partner was selected for their excellent reputation with local customers and for their experience with our products, and will help ensure your Thursdays last for years to come!

All of our footwear is constructed with durability, comfort, and versatility in mind. Every pair of our men’s boots and dress shoes are resoleable, though our sneakers are not easily resoleable.

Need to resole your boots or shoes? Check out a list of our recommended cobblers, and our guide to finding a good cobbler in your area!

All of our footwear is constructed with comfort, versatility, and longevity in mind. Some models, like the Goodyear Welt Captain, are easily resoleable. Other models, like the Duchess, are not easily resoleable, but if you wear through the outsole you can easily replace the outsole or add additional rubber to the heel. In any case, we want you to love your boots and are happy to answer any questions you have at any point, so please don’t hesitate to send us an email if you need any help or advice!

Need to resole your boots or shoes? Check out a list of our recommended cobblers, and our guide to finding a good cobbler in your area!

For tips on how to take care of your Tenkey, including which products we’d recommend, check out our shoe care guide and our list of care products that every boot owner should buy.

Note: Any shoe care products you apply to leather can change its appearance, most commonly causing it to darken slightly. As a best practice, we recommend testing new shoe care products on a small, inconspicuous section of your boots or shoes before applying more broadly. The inside of the heel is a pretty safe place to start.

The natural oils and waxes found in many of our leathers do a great job of fending off the snow and rain. Our WeatherSafe™ Suede collection was even developed specifically with bad weather in mind. That said, if you’d like to treat your boots or shoes further, we recommend using the Cobbler’s Choice Waterproofing Spray, which works on leather and is especially ideal for suede.

Note: Any shoe care products you apply to leather can change its appearance, most commonly causing it to darken slightly. As a best practice, we recommend testing new shoe care products on a small, inconspicuous section of your boots or shoes before applying more broadly. The inside of the heel is a pretty safe place to start.