Yes! You can pay for your order in installments through Klarna, which allows customers to pay for their order in 4 interest-free installments or create a monthly payment plan. No matter what you choose, your order will ship immediately! To use Klarna, just select “Klarna” at the third step of checkout, then complete your purchase. […]
Our orders are packaged and shipped out quickly after they are placed to ensure that your boots arrive as soon as possible. Because of this, any changes to your order (including address changes, product changes, or cancellations) must be requested as soon as possible after your order has been placed. We’ll do our best to […]
Accessories may ship separately, so it’s perfectly normal for items to arrive at different times. If it’s been a few days and you’re concerned about the rest of your order, just send us an email and we’ll be happy to check the status for you!
New tracking numbers can take up to 24 hours to activate from the time you receive your shipping confirmation. If it’s been more than 24 hours and your tracking number still isn’t working, send us an email and we’ll help get you a status update!
Once your order ships, you’ll receive a shipping confirmation email and tracking number. If it has been more than 5 business days since you placed your order and you still have not received a tracking number, send us an email and we will gladly assist you!
If you haven’t received an email confirmation yet, there are a few things you can do: If neither of those things work, send us an email. We’ll help update you on your order status. To ensure delivery to your inbox, please add [email protected] to your address book and safe-sender list.
Yes, we ship internationally! Although it’s more expensive and logistically complex, we work hard to ensure our products are available in as many locations as possible and are constantly evaluating ways we can improve the experience for customers around the world. For more details on shipping to your location, please visit our International Shipping & […]
Yes! Orders sent to these addresses will be sent via USPS Priority shipping. While it is more expensive to ship to these addresses than to a residential address, we are proud to support our friends in the Armed Forces and are happy to cover the cost of shipping for these orders. We would only kindly […]
Standard shipping is free anywhere within the contiguous United States. Orders typically have a 1-3 business day processing time at our warehouse before they ship, but may take longer during the holidays due to high order volumes. As soon as your order ships, you will receive a tracking number and within 24 hours you will […]